Q & A
Frequently Asked Questions:
Q: How do I become a Little Turtle Soaps VIP? I hear they get emails with news, special offers, and occasional freebies!!
A: You heard right!! They sure do, and we'd love for you to become a VIP too! Visit our website https://littleturtlesoaps.com & at the bottom of the page it says "join email list" put in your email & make sure to be a subscriber! We send out 1 email every month!
A: You heard right!! They sure do, and we'd love for you to become a VIP too! Visit our website https://littleturtlesoaps.com & at the bottom of the page it says "join email list" put in your email & make sure to be a subscriber! We send out 1 email every month!
Q: Do you accept wholesale orders / custom/ personalized requests?
A: Yes we do, send an email to Littleturtlesoaps@gmail.com with all your information & we will get back to you with our wholesale sheet. When sending us an email please put "wholesale" in subject.
Yes we can do both. We can customize favors for any occasions, from color, shapes and scents. Just send us an email Littleturtlesoaps@gmail.com and we'll try and make it happen. When sending us an email please put "CustomOrder" in the subject
Q: Do you give free samples to customers who order?
A: Yes, we do, Every time you order something, there will be little goodies in the order waiting for you to try! Spend $50 get a FREE washcloth!.
Q: Do you have a store where I can purchase your goodies?
A: Yes. If you live around Homer Ny Area, We are in a small shop.
Artisan Elements Collective
77 S West St #281, Homer, NY 13077
Summer Hours:
Monday- Tuesday: Closed
Wednesday, Thursday, Friday: 11am- 5pm
Saturday & Sunday: 10am - 3pm
Product Questions:
Q:What if I don't see a fragrance I like?
A:You are more than welcome to contact us about the fragrance and I'll make it happen.
Q: Why doesn't your soaps have fragrance to pick from custom soaps?
A: We have to many fragrance to list https://littleturtlesoaps.com/pages/fragrance-description
Q: What is the difference between Goats milk soap & Clear Glycerin soap
A: Goats milk soap is creamy, gentle, and nourishing. Goats milk is perfect for sensitive skin. Glycerin soaps are soaps that contain glycerin, a component of fat or oil. It's used for facial bars. It's also translucent.
Q: What are candle melts? How to change the wax in the wax warmer?
A: Candle melts are wickless fragrance that you can melt in a wax warmer. They hold higher fragrance than candles. They last longer then candles as well!
Our favorite way is to drop a few cotton balls into the hot wax and then dispose of them.
Ordering & Shipping Questions
Q: Can I place an order without creating an account?
A: Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://littleturtlesoaps.com/account/registerand follow the instructions on-screen.
Q: Where is my order confirmation?
A: This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at Littleturtlesoaps@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Q: How do I cancel my order?
A:There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via Littleturtlesoaps@gmail.com, we may be able to cancel your order before it’s processed.
Q: When will my order arrive?
A: Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
Q: How long is the process before shipping?
A: Small orders are 3-5 business days and big orders are 1-2 weeks(or more depends on order.) We don't work on Saturdays, Sundays or Major Holidays so please keep that in mind.
Q: I live in a country far away. Do you ship to me? How much will it cost?
A: We're so glad you found us!! We ship "worldwide" so if USPS/Fedex ships to you, then we do too! You can double check by preparing a "fake order" in our shop and continue until you are able to enter your shipping information. That will give you a total cost for your location, according to the weight of what you would like to purchase, so you can make a more informed decision about shipping rates. We encourage you to educate yourself about extra VAT or customs charges applied within your country. Many international customers may need to pay these extra fees before they can receive their parcels. Be aware so that you are not caught off-guard by extra charges, or end up having your parcel returned to us because it sat too long "unclaimed" at your local postal service office.
Payment & Return Questions:
Q: Can I return or exchange an item?A: If you wish to return items from your order, you will pay any shipping fees that are incurred. I do not accept used items or items that the seal has been broken for hygienic purposes. If you would like a refund for returned items, your full refund will be given upon receipt of the item and I will message you to let you know it's condition upon arrival. The refund will be issued at that time if there are no problems with the product. Please message within 3 days of delivery for refunds and/or exchanges.
Q: Where is my refund?
A: We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
Q: Can I return or exchange an item?
A: If you wish to return items from your order, you will pay any shipping fees that are incurred. I do not accept used items or items that the seal has been broken for hygienic purposes. If you would like a refund for returned items, your full refund will be given upon receipt of the item and I will message you to let you know it's condition upon arrival. The refund will be issued at that time if there are no problems with the product. Please message within 3 days of delivery for refunds and/or exchanges.