RETURNS & EXCHANGES: - If you wish to return items from your order, you will pay any shipping fees that are incurred. I do not accept used items or items that the seal has been broken for hygienic purposes. If you would like a refund for returned items, your full refund will be given upon receipt of the item and I will message you to let you know it's condition upon arrival. The refund will be issued at that time if there are no problems with the product. Please message within 3 days of delivery for refunds and/or exchanges.
DAMAGED ITEM: - If an item you purchased arrives damaged, send me a photo of the damaged piece ASAP and do not remove from the box or packing. Upon receiving proof of damage, we can work together to come to a resolution. Replacements, partial refunds, or full refunds will not be sent without picture proof. Minor damage such as chipping, cracking, denting, or minor crushing may occur during shipment on certain items. These issues do not render the item unusable and will not be eligible for a full refund or replacement, although I will consider each circumstance on a case by case basis. No returns or exchanges on items that have been used. If an item arrives damaged, message me within 3 days of delivery. After this timeline, I will no longer consider sending replacements or issue refunds. This service is a courtesy and will be considered on a case by case basis. Please message me with any issues before leaving negative feedback to afford me the opportunity to make things right.
SHIPPING: - I will ship directly to the shipping address listed at checkout (unless otherwise notified) via USPS or FedEx within 3-5 Business days of purchase (weekends and holidays do not count as business days.) Large orders may take longer to fulfill and I reserve the right to adjust the ship date as needed. I will send a Delivery Confirmation number to the email address provided. Please ensure your shipping address is up to date to avoid any delays in delivery. Once a package is sent off, it is literally out of my hands.
By purchasing my items, you agree that you will not hold Little Turtle Soaps responsible if you should have an allergic reaction from using my products. All ingredients are listed in the item description. If you have any questions, please message me first. Use items at your own discretion. By purchasing, you agree to all these terms.